My package is lost

Do you provide tracking for packages?

Yes, all our packages are tracked. You will receive a tracking number once your order has been shipped.

What should I do if my package does not arrive?

If for any reason your package does not arrive at its destination, please contact us. We will investigate the issue and determine the appropriate course of action.

Will I receive a replacement if my package is lost?

If it is determined that your package is lost, we will send you a replacement at no extra cost. We will also provide you with a new tracking code for the replacement package.

How long does it take to receive a replacement package?

The time it takes to receive a replacement package will depend on various factors, such as the shipping method and your location. We will provide you with an estimated delivery date once the replacement package has been shipped.

Do I need to pay any extra fees for a replacement package?

No, you will not need to pay any extra fees for a replacement package. We will cover all costs associated with sending the replacement.

Can I request a refund instead of a replacement?

If your package does not arrive and you prefer a refund instead of a replacement, please contact us. We will review your request and provide further instructions.

What if I receive the wrong item?

If you receive the wrong item, please contact us as soon as possible. We will investigate the issue and work towards resolving it. This may involve sending you the correct item or providing a refund.

How can I contact customer support?

You can contact our customer support team by emailing us at contact@xileempire.com. We strive to respond to all inquiries within 24 hours.